Free shipping on orders over $50.

FAQ

What if I no longer want the item(s) I ordered?

If you change your mind, we ain’t mad at you. We are happy to take back any items in their original packaging, but shipping is on you. Just send the item back along with the packing slip and we’ll process the refund as soon as we receive the return.

What if I receive the wrong item?

If we messed something up we are very, very sorry. Just shoot us an email and we’ll walk you through the exchange process: goodies@pairofthieves.com

How long will it take to get my order?

Orders received before noon EST, using Priority or Express shipping are processed and shipped same day. All orders using standard or free shipping are processed and shipped within 24 hours. USPS transit times are as follows:

  • First Class / Free shipping – 3 to 7 days
  • Priority Mail – 2 to 3 days
  • Priority Mail Express – 1 to 2 days

How much is shipping?

Standard (USPS) shipping is free for all orders over $50. If your order is less than $50, shipping will be calculated based on weight plus a $3 handling fee. Priority Mail Express shipping is calculated based on weight plus a 15% upcharge.

What countries do you ship to?

Currently we are only able to ship within the United States. To purchase Pair of Thieves in Canada, please visit www.pairofthieves.ca. Everyone else please be patient, we are working on it.

What is your return policy?

Within the first thirty (30) days from purchase, we will provide a full refund for any merchandise purchased through the Site once the product has been shipped by you and received in our facility. Requests for refunds must be accompanied by a proof of purchase. Refunds apply to merchandise which is still in new condition and has not been worn. We apologize, but we cannot issue refunds for purchases made in a retail store other than our Site.

If a claim is made that the merchandise which was purchased through our Site is damaged or defective, we will provide a replacement product or a full refund within thirty (30) days from the date you ship the product and it is received in our facility, so long as the damage or defect is caused by normal wear and not by misuse of the product. For any returns after thirty (30) days, we offer a credit towards other future merchandise purchases.

If you purchased the product in a retail store other than our Site and the product is damaged or defective, you will need to return the product to the store where you made the purchase. If you have already made efforts to return a damaged or defective product to the store, and the store no longer carries the same product, contact us and we may be able to provide a replacement product, subject to availability, or provide a credit toward future purchases on our Site.

You can also exchange any product that is in new condition, in its original packaging and accompanied by a proof of purchase as long as you ship it to us and it is received by us within ninety (90) days from the date of purchase. The exchange would be good for a product of equal of lesser value. An exchange is only available for products purchased on our Site. Any difference in the price paid for the original merchandise verses the retail price of the replacement merchandise will be refunded to you. For all exchanges, it is your responsibility to pay for all shipping charges and to ensure the merchandise gets back to us.

For all returns and exchanges, it is your responsibility to pay for all shipping charges and to ship the product to 5813 Washington Blvd., Culver City, CA 90232. We are not responsible for any returns or exchanges which do not arrive at our office.

What can I do if something goes wrong with an item I ordered?

All of our products go through a grueling quality control process that would make a navy seal cringe. However, if an underachiever does happen to slip through, please reach out and we’ll make it right: goodies@pairofthieves.com

What makes Pair of Thieves Perfect socks so perfect?

Our Perfect Collection features a form fitting design, advanced odor resistance and moisture wicking, and a hand-linked toe box to make these socks the best present you can buy for your feet. The sports version has extra padding, slight compression and a reflective stripe so you can crush the competition and make sure they know it. This is the best sock we can make.

What is the Pair of Thieves blackout/whiteout program?

When we heard that socks are one of the most requested items (but least donated) on the streets, we had to do something about it. So help us help the homeless: for every pack sold, we will donate three pairs to the homeless.

What size are Pair of Thieves socks?

View our fit guide

  • Men’s socks fit US men’s shoe sizes 8-12
  • Women’s socks fit US women’s shoe sizes 6-10
  • Kid’s socks come in 3 sizes: small, medium, and large
  • Our Fit Guide can be found on any product page.

How should I care for my Pair of Thieves socks and underpants?

It is always best to hand wash and air dry, but we understand that you’re busy. So if you’re pressed for time, machine wash warm on delicate cycle with like colors. Only non-chlorine bleach when needed. Tumble dry low.